Refund Policy

Refund Policy Overview

NikahNamah is committed to providing a transparent and fair experience for all members. This policy explains when refunds may be considered and how refund requests are handled.

By purchasing any premium service or subscription, you acknowledge and agree to this Refund Policy.

Subscription Payments

Some features on NikahNamah may require a paid membership or premium subscription.

• Payments are processed securely through supported payment methods.
• Subscription benefits become available after successful payment confirmation.
• Members should review subscription details before completing payment.

Eligible Refund Requests

Refund requests may be reviewed in limited situations, including genuine payment-related issues.

• Duplicate payment made accidentally.
• Technical payment issue resulting in multiple charges.
• Payment processed successfully but premium service was not activated due to a verified technical issue.

Every refund request is reviewed individually based on the information provided.

Non-Refundable Situations

Refunds are generally not applicable in the following situations:

• Change of mind after purchasing a subscription.
• Profile or membership removal due to violation of platform policies.
• Unused subscription period after successful activation.
• Services already delivered according to the purchased plan.

Cancellation Policy

Members may cancel future subscription renewals according to the available account settings or by contacting support before the renewal date.

• Cancellation prevents future billing where applicable.
• Cancellation does not automatically guarantee a refund.
• Previously completed payments remain subject to this Refund Policy.

Refund Processing

If a refund request is approved, it will be processed through the original payment method whenever possible.

• Members may be asked to provide payment details for verification.
• Processing time depends on the payment provider or banking system.
• Approved refunds may take several business days to reflect.

Support & Assistance

If you believe a payment issue has occurred or need assistance regarding subscriptions or billing, please contact the NikahNamah support team.